RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Well Lit Woods. If for any reason you are not happy with your wooden lamp, we offer a straightforward return and exchange policy. Please refer to our Returns & Exchanges page for detailed instructions on initiating the process.
Our goal is to ensure that you can shop with confidence, knowing that we are dedicated to your satisfaction. If you have any questions or need further assistance regarding returns or exchanges, our friendly team is here to help.
General Notes & Terms for Custom Work
Quotes provided are valid for the specified timeframe, usually 30 days or more. Prices are subject to change after this period due to potential fluctuations in material costs. All projects require a 50% non-refundable deposit to begin work, covering the cost of custom materials and design time. The remaining 50% is due upon completion before shipping or delivery.
Design & Production
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Design Approval: We will create a design proof for your review. Production will only begin after we receive your written approval of the final design.
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Revisions: The quote includes up to two design revisions. Additional changes may incur a design fee.
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Materials: Our work uses high-quality materials as specified in your quote. Please note that for projects using wood, there will be natural variations in grain and color, which are not considered defects.
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Customer-Supplied Materials: If you provide your own materials, we are not responsible for any damage that may occur during the cutting or fabrication process.
Timelines & Shipping
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Lead Time: Our estimated lead time is provided in your quote and begins once we have your final design approval and deposit. This is an estimate and not a guaranteed delivery date, as timelines can be affected by material availability or other unforeseen issues.
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Shipping: Shipping costs are not included in this quote. They will be calculated and added to your final invoice upon completion of your project.
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Storage: Completed projects must be picked up or shipped within 14 days of notification. A storage fee may be applied to items left beyond this period.
Warranty & Liability
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Product Warranty: All lamps and electrical components come with a one-year warranty against defects in materials and workmanship. This warranty does not cover damage from misuse, accidents, or improper installation.
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Intellectual Property: By submitting a design, you confirm you have the necessary rights to use it. You agree to indemnify "Well Lit Woods" against any claims of copyright or trademark infringement related to your submitted design.
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Limitation of Liability: Our liability for any product defect or damage is limited to the repair or replacement of the product. We are not liable for any consequential or indirect damages.